Temporary changes to make us Covid secure
We have made some changes to our usual working practices to ensure we are Covid secure. Our customers & staffs health is paramount and we want to reduce the risk of coronavirus being present or spreading in our facilities.
To reduce these risks we have made the following changes:
BEFORE YOUR DOGS ARRIVAL
We will contact you a few days before your dog is due to stay with us to complete the majority of admin work that we used to do when you arrive to check in. This includes:
Completing our booking form
You can now complete our booking form online. We will send you an email 3 days before your dogs arrival which will have a link to complete the form. Once this has been completed it will be checked by a member of staff. If we have any questions we will contact you to clarify any points. If you are unable to complete the booking form online we are able to take this information from you over the phone.
Gaining a copy of your dogs vaccination record
We need to ensure all dogs are up to date with their vaccinations. All you need to do is to take a photo of your dogs vaccination card and reply to our email with it attached. We ask that you take a photo of the entire card rather than just the vaccination record as we need to be able to see your dogs details on the card to ensure the details are correct.
Preparing any items you’d like to bring with your dog
As per the guidance from the CFSG we are advised not to take any belongings from your household during your dogs stay due to the risk of coronavirus being on the items. There are however items that need to be brought with your dog like their food or medication. We will advise you to collect any items that you need to bring with your dog and place them in a bin liner and left for 72 hours prior to your dogs arrival to reduce the chance of anything being on the items. We have blankets available to hire during this time for £3 per stay. Alternatively if you have items you'd like to bring with your dog tha
All payments will now be taken remotely either over the phone or via bank transfer. We currently ask all customers to make a deposit of 50% of their total at the point of making their booking and the remainder of the payment is taken on collection which is done in person . We have now changed the second part of the payment to be taken remotely the day before your dog is due to stay with us.
Confirm your drop off time
To reduce the amount of people that are on our premise at any given time we will now be staggering all drop off and collections times.
We will confirm a time for you to drop your dog off when we contact you. We are strictly sticking to these times and if you miss your time slot you will need to contact us to arrange a new time. We will not allow anyone to arrive at our premises without a confirmed time slot.
We will contact you a few days before your dog is due to stay with us to complete the majority of admin work that we currently do when you arrive with you dog. This includes:
DURING YOUR DOGS ARRIVAL
PLEASE NOTE WE CAN NOT ACCEPT ANY DOG THAT HAS COME FROM A HOUSEHOLD THAT HAVE HAD ANY CORONAVIRUS SYMPTOMS IN THE PAST 14 DAYS
For a temporary period of time we will not be allowing anyone other than staff to enter the premises. Drop offs and collections will take place outside where dogs and their belongings will be placed in the paddock.
Call once arrived
Once you have arrived on the premises you will need to call us to confirm that you are here.
Dropping off your dog
Once we have confirmed you are here, a member of staff will then place a box for your dogs belongings in the paddock. We will also leave a lead attached to the paddock fencing to allow you to put the dog on the lead whilst you leave the paddock if required. PLEASE TAKE YOU LEAD WITH YOU. Place any necessary items into the box and wait outside the paddock for the member of staff two confirm you are good to leave.
Taking your dog to their accommodation
A member of staff will then disinfect your dog and wipe them clean before taking them to their room.
DURING YOUR DOGS STAY
We have taken the decision to stop the happy hour sessions for a temporary period of time to allow us to keep social distancing between staff members. this will change along with government advice.
We highly recommend that all dogs be bathed before collection.
DURING YOUR DOGS COLLECTION
Collection will work similarly to drop off but in reverse order.
Call once arrived
Once you have arrived on the premises you will need to call us to confirm that you are here. We will discuss how your dogs stay has been and answer any questions you have.
Collecting your dog
Once we have confirmed you are here, a member of staff will then place your dog & any belongings in the paddock. If required we will attach the lead to the paddock fencing to allow you to enter the paddock without worry of your dog escaping. If on the lead then replace the lead with your own lead. a member of staff will be near the paddock to confirm you have everything you need to leave.