Temporary changes to make us Covid secure

We have made some changes to our usual working practices to ensure we are Covid secure. Our customers & staffs health is paramount and we want to reduce the risk of coronavirus being present or spreading in our facilities. 

 

To reduce these risks we have made the following changes:

Cancellations & Amendments

We have amended our cancellation policy from 60 days prior to your dogs stay for stays up until the end of September to give extra peace of mind when booking your dogs stay with us.

Cancellations prior to Arrival

Any cancellations made 30 days before your dogs arrival date are able to be refunded. If you would prefer to wait a little longer we offer a credit for a future stay if you cancel up to 14 days before arrival. Any cancellations made within 14 days will result in a lost deposit but the remaining balance of the stay will not need to be paid. Any cancellation requests will be subject to a £5 cancellation fee

Amendments prior to arrival

Any amendments made 14 days before arrival unless there is a reduction in boarding days will be accepted subject to availability and minimum stays.

Last Minute Holiday Cancellations

Please be aware that we are at capacity during certain dates over the next few months, due to this we are unable to offer a refund on your deposit within 14 days or arrival if your holiday is cancelled due to changes made by the UK government or FCO. Any bookings made are under the assumption that you are aware of the possible risk that your holiday may be cancelled at short notice.

Short Notice Quarantine on arrival back to the UK

The UK Government may request that you complete a 14 day quarantine period once you return to the UK. If this occurs we ask that you do not attempt to collect your dog and arrange for someone outside of your household to collect on your behalf. If this is not possible you must contact us ASAP to arrange alternative methods. Anyone arriving to collect their dog from a country that must quarantine will be asked to leave. Any extra boarding fees required during this time will be added to your final balance.

BEFORE YOUR DOGS ARRIVAL

We will contact you a few days before your dog is due to stay with us to complete the majority of admin work that we used to do when you arrive to check in. This includes:

 

Completing our booking form

You can now complete our booking form online. We will send you an email 3 days before your dogs arrival which will have a link to complete the form. Once this has been completed it will be checked by a member of staff. If we have any questions we will contact you to clarify any points. If you are unable to complete the booking form online we are able to take this information from you over the phone. 

Preparing any items you’d like to bring with your dog

As per the guidance from the CFSG we are advised not to take any belongings from your household during your dogs stay due to the risk of coronavirus being on the items. There are however items that need to be brought with your dog like their food or medication. We will advise you to collect any items that you need to bring with your dog and place them in a bin liner and left for 72 hours prior to your dogs arrival to reduce the chance of anything being on the items. If you would prefer to bring a blanket from home this must be unused/washed and placed into a bag 72 hours prior to your dogs arrival. any items that have not been sealed in a bag may be rejected.

DURING YOUR DOGS ARRIVAL

PLEASE NOTE WE CAN NOT ACCEPT ANY DOG THAT HAS COME FROM A HOUSEHOLD THAT HAVE HAD ANY CORONAVIRUS SYMPTOMS IN THE PAST 14 DAYS

 

For a temporary period of time we will not be allowing anyone other than staff to enter the premises. Drop offs and collections will take place outside at the entrance to the reception. 

 

Call once arrived

Once you have arrived on the premises you will need to call us to confirm that you are here. 

 

Dropping off your dog

Once we have confirmed you are here, a member of staff will ask you to make your way up to reception where a box for your dogs belongings will be placed at the entrance to the building. Place any necessary items into the box. We will check that all the information you submitted on your form is correct and we may need to see a copy of your vaccination card if it has expired since their last stay (Please hold this up to the screen and do not pass this to a member of staff). Once all the details have been checked hand your dog over to the member of staff who will be at the other side of the screen. Once they have taken your dog they will disinfect and wipe them clean before taking them to their room.

DURING YOUR DOGS STAY

Yappy Hour

These sessions may not occur every day depending on amount of occupancy in the kennels. Where Yappy hour isn't possible all dogs will have 1- on - 1 sessions with a member of staff instead. 

 

Bathing/Grooming service

We highly recommend that all dogs be bathed before collection. 

DURING YOUR DOGS COLLECTION

Collection will work similarly to drop off but in reverse order. (Please bring Hand Sanitiser with you to use once you are in your car)

 

Call once arrived

Once you have arrived on the premises you will need to call us to confirm that you are here. We will discuss how your dogs stay has been and answer any questions you have.  

Payments

All payments will now be taken remotely either over the phone or via bank transfer or via contactless card payment. 

 

Collecting your dog

Once we have confirmed you are here, a member of staff will then place your dog & any belongings at the entrance to the building. Any belongings returned to you are recommended to be washed and disinfected ASAP. 

OPENING HOURS

7 days a week

10am- 12pm & 1pm -4pm

(Closed All bank holidays, Christmas Day, Boxing Day & New Years Day for drop off and collection)

VAT No: 296 2961 55

Fully Licensed:Anjuli Kershaw, AWL0011

Fully Insured

Privacy Policy

ADDRESS

Pawprints Kennels

Pike Farm

Bury Old Road

Walmersley

Bury

Lancashire/Greater Manchester

BL9 6SY

Please note some vehicle sat navigation systems do not take you to the correct address. 

CONTACT US

Tel: 01706 822 240
WhatsApp: Click Here