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Temporary changes due to covid-19

We have made some changes to our usual working practices to ensure we are Covid secure. Our customers & staffs health is paramount and we want to reduce the risk of coronavirus being present or spreading in our facilities. 

 

To reduce these risks we have made the following changes:

Cancellations & Amendments

We have amended our cancellation policy for the remainder of 2021 please see below for the new cancellation/amendment policies. We will review the dates of these policies in line with the government restriction changes to reflect any change in dates removing restrictions. 

 

BOOKINGS FOR ARRIVALS BETWEEN 12TH APRIL 21 & 17TH JULY 21

 

Cancellations prior to Arrival

Any cancellations made 30 days before your dogs arrival date are able to be refunded. If you would prefer to wait a little longer we offer a credit for a future stay if you cancel up to 14 days before arrival. Any cancellations made within 14 days will result in a lost deposit but the remaining balance of the stay will not need to be paid. Any cancellation requests will be subject to a £5 cancellation fee

BOOKINGS FOR ARRIVALS BETWEEN 18TH JULY 21 & 31ST DECEMBER 21

 

Cancellations prior to Arrival

Any cancellations made 60 days before your dogs arrival date are able to be refunded. If you would prefer to wait a little longer we offer a credit for a future stay if you cancel up to 30 days before arrival. Any cancellations made within 30 days will result in a lost deposit but the remaining balance of the stay will not need to be paid. Any cancellation requests will be subject to a £5 cancellation fee

Last Minute Holiday Cancellations

Please be aware that we are at capacity during certain dates throughout the year. If your holiday is cancelled last minute we are unable to offer a refund on your deposit if it falls within our non-refundable timelines (see above)

BY MAKING A BOOKING YOU ARE ACCEPTING THE RISK THAT YOUR HOLIDAY MAY BE CANCELLED AND ANY DEPOSIT MADE WILL BE LOST AS OUR SERVICE WILL REMAIN AVAILABLE TO USE. 

Any bookings made are under the assumption that you are aware of the possible short notice quarantine on arrival back to the UK

The UK Government may request that you complete a quarantine period once you return to the UK. If this occurs we ask that you do not attempt to collect your dog and arrange for someone outside of your household to collect on your behalf. If this is not possible you must contact us ASAP to arrange alternative methods. Anyone arriving to collect their dog from a country that must quarantine will be asked to leave. Any extra boarding fees required during this time will be added to your final balance.