Terms & Conditions of Boarding
Health & Wellbeing
Vaccinations
Your dog can only be accepted for boarding if it is in good health and you are able to produce a certificate confirming your dogs’ vaccinations are up to date. No dog can be accepted for boarding unless it has been vaccinated against distemper, hepatitis, leptospirosis, and parvo virus (annual booster). Primary vaccination courses must be completed a minimum of 2 weeks prior to boarding (may be longer depending on the manufacturer of the vaccine). We recommend your dog(s) has the kennel cough vaccine, however this is at the owner’s discretion, if you decide to have the kennel cough vaccine this must be administered a minimum of 2 weeks prior to boarding (may be longer depending on the manufacturer of the vaccine). Should the dog contract kennel cough whilst boarded, Pawprints Kennels cannot be held liable.
Health or Temperament Disclosure
Whilst every possible attention is given to each dog boarded with us, it is boarded entirely at the owners’ risk, as are dogs sharing accommodation. Should we feel the need to separate them in the interests of the dogs’ own safety, a relevant charge for extra accommodation will be levied. If one of your dogs is injured by its kennel mate during their stay Pawprints Kennels cannot be held liable and any veterinary fees resulting from the injury must be paid by the owner. A fee for transportation to the vets will be levied.
Owners must disclose any existing or ongoing health or temperament issues during the booking process. We reserve the right to refuse boarding for dogs deemed to have an unreliable temperament or are unwell at the time of check-in. If a dog displays aggression while in our care, it will be confined to its attached exercise area for the duration of its stay to ensure the safety of our staff. In cases where we deem a safety risk to our staff or other dogs, we may request early collection of the dog.
Veterinary Fees and Payment
Should it be necessary for your dog to be seen by a vet, all veterinary fees incurred are the responsibility of the owner. Payment for veterinary fees must be made at the time of service or on collection of the dog, as determined by Pawprints Kennels. A fee for transportation to the vet may be levied at £23 per hour to cover staffing costs accompanying the dog. If the cost of treatment is below a threshold of £250 and does not require admittance, Pawprints Kennels may cover the cost at the point of service and then charge the owner accordingly at check-out, along with any outstanding balance. If the cost of treatment exceeds £250 or your dog requires admittance, the owner must contact the veterinary practice directly to set up an account and payment for treatment must be made directly to the veterinary practice.
Designated Veterinary Practice
Any required veterinary treatment will be carried out by our designated vet, Armac Veterinary Group. Veterinary treatment will not be conducted by your dog’s usual veterinary practice.
Preventative Treatments
All dogs should have been treated for worms and fleas recently. On arrival, any dog requiring treatment for internal or external parasites (fleas, worms, etc.) will be refused boarding. The owner will be contacted immediately to arrange for the dog’s collection.
Consent to Share Information
In the event we need to take your dog to the vet, you give your consent for us to share your personal information with the veterinary practice. You also give your consent for us to access your dog’s medical records from your usual veterinary surgery.
Emergency Decision Making
In the event of a medical emergency, Pawprints Kennels will make every effort to contact the owner using the contact information provided at the time of drop-off. Additionally, attempts will be made to contact the designated emergency contact. If neither the owner nor the emergency contact can be reached within a reasonable timeframe (e.g., 30 minutes), the designated vet, Armac Veterinary Group, will be authorized to make the necessary medical decisions. Pawprints Kennels is authorized to make decisions regarding your dog’s medical treatment up to a monetary value of £250. Beyond this amount, any further decisions and costs will be the responsibility of the owner, and the relationship will be directly between the owner and the vet. Pawprints Kennels cannot be held liable for any consequences arising from such emergency decisions made by the veterinary practice or Pawprints Kennels.
Medication
We offer the administration of medication within our standard opening hours. Please provide clear instructions and ensure all medication is properly labeled with your dog's name, dosage, and administration instructions. We do not offer the administration of insulin or epilepsy medication, and, therefore, cannot accept dogs with these conditions. If medication needs to be administered outside our normal opening hours, this must be discussed and signed off prior to the stay. An extra charge will apply, and the fee will be determined on an individual basis.
Food and Dietary Requirements
Owners are recommended to bring their dog's regular food to ensure consistency during their stay. It is understood that a sudden change in diet may result in upset stomachs for dogs transitioning during their stay and upon return to their regular food at home. Pawprints Kennels is not liable for any such upsets that may occur due to changes in the dog's diet during their stay.
Bathing Services
Pawprints Kennels reserves the right to bathe dogs during their stay if, in our professional judgment, it is deemed necessary for the dog's wellbeing. A bathing fee will apply for this service. The decision to bathe a dog will be made in consultation with the owner or emergency contact if possible, but Pawprints Kennels reserves the right to proceed with bathing if immediate action is deemed necessary for the dog's health and comfort.
Fees & Charges
Fees will be charged at a daily rate; you will be charged for the day of drop off irrespective of the time. On the day of collection if you pick up between 10:00am - 10:30am you will not be charged for that day. After this time an extra day’s fee will be levied.
Any damages caused by your dog whilst staying at Pawprints Kennels will be added to the bill upon collection or a separate invoice will be sent if we have yet to fix the damage and are awaiting costs. All costs will need to be paid by the owner prior to the dog’s departure or as soon as the cost can be determined.
Should your dog be collected before the booked departure date/arrive after their scheduled arrival day the full length of booking will still be charged. Payment is required in full upon collection.
Please note all dogs are insured whilst in our care EXCLUDING veterinary fees and/or death in connection with any condition that exist prior to boarding, or the cost of cremation.
Cancellation & Minimum Stays
Deposits are refundable up to 60 days prior to first day of the boarding - after this date the deposit is non-refundable. Any reduction in days boarding requested within 60 days of the arrival date will be charged for. All refunds processed will be subject to a £10 cancellation fee
During peak times minimum stay applies:
7 Day Minimum - February, May & October Half Terms, Easter, Late July - September, Xmas Period
4 Day Minimum - Early may bank Holiday, June, Early July
2 Day Minimum - All other dates
Failure to collect
We reserve the right to rehome dogs not collected within 7 days of the stated departure date if there is no communication from the owners or guardian and if all efforts to contact the owner and emergency contact fail. Any dog which is not collected on the specified departure date may be temporarily housed in a different location and further fees will be levied.
Liability Disclaimer
Whilst every possible attention is given to each dog boarded with us, it is boarded entirely at the owner's risk, including dogs sharing accommodation. Pawprints Kennels is not liable for unforeseen events or acts of nature affecting the well-being of the dog.
Possessions
Any possessions left during the dogs stay will be at the risk of the owner and Pawprints Kennels is not liable for any damage/loss of the possessions during the stay.
Media
The owner consents to Pawprints Kennels using photos taken of their dog during their stay to be used on their websites & social media platforms for advertising purposes. All images are subject to copyright and are owned by Pawprints Kennels and must not be re-used by you for business purposes.
All information provided to us is stored by Pawprints Kennels for a minimum of 3 years. You have a right to request for this information to be deleted from our systems however this can only be done once your dog has ended their stay. If you request for this data to be deleted prior to the end of your dog’s stay we will be unable to accept them for boarding.
Terms & Conditions of Yappy Hour
You understand that attendance by your dog at Pawprints Kennels during our “Yappy hour” sessions involves group play with other dogs. Although Pawprint’s team will closely supervise all pets and a mandatory temperament test for new comers will be provided, you accept that play behaviour, unknown or undocumented aggression, or routine daily activities can lead to altercations and injuries. You assume the risks of and responsibility for the cost to treat any injuries your dog sustains while playing at Pawprints Kennels. You further understand and accept that Pawprints Kennels and owners will not be held liable for any injuries or deaths related to your dog’s participation in these sessions.
Dogs in our care must not exhibit any aggressive behaviour for any reason. Any dog exhibiting undesirable behaviour will not be able to participate in our Yappy Hours sessions and if any signs are shown during the session your dog will be safely removed from the session and will not be allowed re-admission until such behaviour has been modified. We reserve the right to exclude dogs from our Yappy hours that pose a potential risk to the safety of our dogs and staff, or if your dog is unhappy during the session.
You have read this consent and understand that some risk always exists when groups of dogs can intermingle. You have discussed your concerns about such risks with Pawprints Kennels team members and have had your questions answered to your satisfaction.
PLEASE NOTE YOUR DOG CAN NOT TAKE PART IN YAPPY HOUR IF THEY HAVE NOT HAD THEIR KENNEL COUGH VACCINATION (A MINIMUM OF 14 DAYS BEFORE THEIR STAY)