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DeMatting Policy

We will attempt to de-mat a coat for a maximum time of 15 minutes, and only if we feel that the dog will not suffer pain. In the event the the dog is in pain whilt attempting to remove the matt we will contact the owner and advise in the interests of the dog, we will recommend to shave off a matted coat, to prevent unnecessary suffering. We will always advise the owner before this is done. Please note: our normal grooming charge does not include de-matting, any de-matting will be charged for as an additional cost.

We do not de-mat; Puppies, infirm/elderly or aggressive dogs. Matted fur or hair on your dog may result in us having to clip close to the dog’s skin. This can in some cases cause skin irritation or skin nicks from the close shaving. You agree that Pawprints Dog Grooming will not be held responsible for any affect that this has after the grooming session is complete. Badly neglected coats can be especially prone to this. The owner of the dog agrees to pay all costs for the grooming of the dog, including de-matting which is an extra cost, whether or not the groomer is able to complete the job.



We reserve the right to refuse to groom aggressive or difficult dogs with behavioural problems. The dog owner must agree to inform us if their dog is known to be aggressive or has ever bitten anyone. The owner understands that they will be legally liable for the consequences of all bites caused by their dog.

we reserve the right to refuse to groom any dog we consider could create risk of safety to either the groomer or dog. An appropriate muzzle may be used, or services discontinued for the wellbeing of all involved. If aggression is shown towards us by the dog during the groom we may also stop the groom whether or not the groomer is able to complete the job.


The owner consents to Pawprints using photos taken of their dog during their groom to be used on their websites & social media platforms for advertising purposes. All images are subject to copyright and are owned by Pawprints and must not be re-used by you for business purposes.


Amendments to the Clip

We agree to allow up to two days from the day the service was carried out for any amendment needed to the pet for example, shorten the body, remove facial hair etc.

Pre-existing Medical Conditions

Any current and ongoing problems with a dog’s health or temperament must be notified to us at the time of booking. We reserve the right to refuse any dog that we consider to be of an unreliable temperament, or sick at the time of grooming. If your dog has any unusually lumps or bumps please make us aware of this at the point of booking. 


Clipper rash etc

We shall not be held liable for any post- grooming effects of clipping a matted/neglected coat. These may include, but are not limited to, the following: itchiness, skin redness or self-inflicted irritations/abrasions from excessive rubbing or scratching.



All bookings require a 50% deposit at the time of booking. The remainder of the booking will be due upon collection of your dog. We accept Cash, Card & Bank Transfer as methods of payment. 

Preparing the dog for their visit

Fleas: If your dog has fleas, we ask that you treat it yourself and make sure they are clear of any infestation prior to visiting. Should your dog be brought to us with fleas, the groom will stop and you will be contacted to collect your dog straight away.   



Your dog can only be accepted for grooming if it is in good health and you are able to produce a certificate confirming your dogs’ vaccinations are up to date. No dog can be accepted for grooming unless it has been vaccinated against distemper, hepatitis, leptospirosis, and parvo virus (annual booster). Primary vaccination courses must be completed a minimum of 2 weeks prior to your groom. We recommend your dog(s) has the kennel cough vaccine, however this is at the owner’s discretion, if you decide to have the kennel cough vaccine this must be administered a minimum of 2 weeks prior to the groom.

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